HOME OWNERS

After you have logged in click on the “Payment” tab – you can pay online or setup a recurring payment, you can also pay by check by mailing a check payable to your Association c/o the Forth Group, P.O. BOX 7716, Carol Stream, IL 60197-7716 (checks must include your account number – available on the Owner Portal online- under the “payments tab” or you can call us).

Login and click on the “Payment” tab – it will show your payment history and charges, if you have questions about your account call customer service 312-379-0400 option 2.

Most times if payments are rejected it is a typo in either the routing or account numbers or the names on the account. You have to show the name on the account the same way it is shown at the bank. After you have tried to correct this and are still having trouble please contact us and we can contact the bank to see what may have happened.

Sometimes Owners forget they have incurred a charge for garage openers, keys, past late fees…etc. and carry a small balance. Automated payments are only setup by Owners in a specific amount and will not vary. If you incur an additional charge you will have to make an additional payment to pay your account in full.

All payments must be made payable to your Association – please make checks payable to your association not Forth Group.

Many times Owners confuse that the “transaction has been processed” with the transaction has been “completed”. Bank and bill payment services will process and mail a check; the check is then received at the Association lockbox and processed into your association account. This process takes time for both banks to process the checks and the check to travel in the mail. If you need to make an immediate payment you have to login to the Owner Portal and create an electronic payment under the “Payment Tab”.