Does your unit need repair work?
Call Forth Group - Handyman
312-379-0400 opt. 2
Below are answers to many common questions. If you do not find your answer, please contact customer service at (312) 379-0400 option 2.
Listed below are some common questions, if you have other questions or need a more detailed answer, please call (312) 379-0400 and select option 2 for customer service.
After you have logged in click on the “Payment” tab – you can pay online or setup a recurring payment. If your property allows payment by mailing a check please check the login to your property portal for mailing address, account number etc.
Login and click on the “Payment” tab – it will show your payment history and charges, if you have questions about your account call customer service 312-379-0400 option 2.
Most times if payments are rejected it is a typo in either the routing or account numbers or the names on the account. You have to show the name on the account the same way it is shown at the bank. After you have tried to correct this and are still having trouble please contact us and we can contact the bank to see what may be causing an issue.
Sometimes Owners forget they have incurred a charge for garage openers, keys, late fees … etc. and carry a small balance. Automated payments are only setup by Owners in a specific amount and will not vary. If you incur an additional charge you will have login to the portal to make an additional payment to pay your account in full.
All payments must be made payable to your Association – please do not make checks payable to Forth Group.
Many times Owners confuse that the “transaction has been processed” with the transaction has been “completed” at your bank. Bank and bill payment services will process and mail a check; the check is then received at the association lockbox and processed into your association account. This process takes time for both banks to process the checks and the check to travel in the mail. If you need to make an immediate payment you can login to the Owner Portal and create an electronic payment under the “Payment Tab”. Online payments post the same day.
The association typically does not do repairs inside of a condo or townhome because that is your private property and part of what Owners are responsible for. Your Community Manager recommend vendors that can help out Owners that needs services, or call the office at 312-379-0400 option 2 for our handyman service.
Please submit a task on the association Owner Portal, or call customer service at 312-379-0400 option 2.
Please call 312-379-0400 option 2 for customer service. If your call is after hours and an emergency use option 4 for an emergency.
You should review your rules and regulations to understand the rules, fees, and forms related to this, and then complete the Move Reservation Request Form, your Community Manager will follow up with you to set this up.
Please create a task on the Owner Portal or Contact your Community Manager to set this up, please allow sufficient time to coordinate.
You can login and click on the “documents tab” and there will be a copy or click on the “directory link” for a contact number for your associations insurance agent.
On the Association Web Site/Owner Portal click on the “documents” tab and you will find all documents relevant to your association.