Below are answers to many common questions.
If you do not find your answer, please contact customer service at (312) 379-0400 option 2.
Listed below are some common questions, if you have other questions or need a more detailed answer, please call (312) 379-0400 and select option 2 for customer service.
After you have logged in click on the “Payment” tab – you can pay online or setup a recurring payment, you can also pay by check by mailing a check payable to your Association c/o the Forth Group, P.O. BOX 7716, Carol Stream, IL 60197-7716 (checks must include your account number – available on the Owner Portal online- under the “payments tab” or you can call us). You can also drop off a check at our office; the “Contact” tab above has our address and a location map.
Login and click on the “Payment” tab – it will show your payment history and charges, if you have questions about your account call customer service 312-379-0400 option 2.
Most times if payments are rejected it is a typo in either the routing or account numbers or the names on the account. You have to show the name on the account the same way it is shown at the bank. After you have tried to correct this and are still having trouble please contact us and we can contact the bank to see what may have happened.
Sometimes Owners forget they have incurred a charge for garage openers, keys, past late fees…etc. and carry a small balance. Automated payments are only setup by Owners in a specific amount and will not vary. If you incur an additional charge you will have to make an additional payment to pay your account in full.
All payments must be made payable to your Association – please do not make checks payable to Forth Group.
Many times Owners confuse that the “transaction has been processed” with the transaction has been “completed”. Bank and bill payment services will process and mail a check; the check is then received at the Association lockbox and processed into your association account. This process takes time for both banks to process the checks and the check to travel in the mail. If you need to make an immediate payment you have to login to the Owner Portal and create an electronic payment under the “Payment Tab”.
The Association typically does not do repairs inside of a condo as that is your private property and part of what Owners are responsible for. Property Managers can recommend vendors that can help out Owners that needs services.
Please submit a task on the Association Web Site/Owner Portal, call customer service at 312-379-0400 option 2, or call your property manager.
Please call 312-379-0400 option 2 for customer service. If your call is after hours and an emergency use option 4 for an emergency contact for your property manager.
You should review your rules and regulations to understand the rules, fees, and forms related to this, and then contact your property manager to set this up.
Contact your property manager they will arrange this for you, please allow sufficient time to contact the manager and set this up.
You can login and click on the “directory tab” and there will be a link or contact number for your associations insurance agent that will provide a current certificate for you.
On the Association Web Site/Owner Portal click on the “documents” tab and you will find all documents relevant to your association.
Click on the green “Owner Login” button at the top of this page or click here.
On the subsequent page, you will see the user name/password boxes on the right, if it is your first time click “First Time Visitor” on right.